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 CUSTOMER SATISFACTION:
The care and satisfaction of our customers is our #1 top priority! It is our mission to provide each and every customer with a soulful and enjoyable shopping experience. We stand behind our products and offer a 100% satisfaction guarantee.
CONTACT US:
Email: mandala@mandalacollection.com.
Phone: 828.398.4335
Phone us 24 hours a day. If you reach us during non-business hours, please leave your name, phone number and the best time to reach you, and our Customer Service Specialists will return your phone call as soon as possible.
Mail: Please mail inquiries to: The Mandala Collection, 370 Sharon Road, Fairview, NC 28730 (Note: We are an online store only and do not have a physical store location to visit.)
SECURE SHOPPING:
PRIVACY:
Your privacy is vitally important to us. To learn more about our privacy policy, please click here.
REFUNDS & RETURNS:
If you need to change or cancel your order after you have submitted it, please email us at mandala@mandalacollection.com or phone our Customer Care Specialists at: 828-398-4335, as soon as possible.
Your satisfaction is 100% guaranteed. If any product does not meet your satisfaction, for any reason, just return it in the same condition, within 14 days of the shipping date, for a courteous refund, exchange or credit. Please email us at mandala@mandalacollection.com or phone our Customer Care Specialists at: 828-398-4335, to make arrangements your return. Please note that shipping and handling on returned merchandise is non-refundable.
All returns must be pre-approved. Please email us at mandala@mandalacollection.com or phone our Customer Care Specialists at: 1-828-398-4335, to make arrangements for your return.
We regret that we are unable to provide returns on our custom, made-to-order items.
GIFT CERTIFICATES:
Purchasing Gift Certificates: Gift Certificates from The Mandala Collection make the perfect gift for every person on your gift giving list. We offer gift certificates in a range of denominations, including $15, $20, $25, $30, $40, $50, $75, $100, $150, $200, and $250. Our gorgeous gift certificates are emailed directly to your gift recipient.
Redeeming Your Gift Certificate:
Redeeming a gift certificate is easy! Just follow these simple steps:
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Begin shopping by adding the items you would like to purchase to your shopping cart.
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When you are ready to checkout, click on shopping cart.
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Enter your gift certificate redemption code, exactly as it appears in your e-mail, in the designated box during checkout.
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Our Secure Shopping Cart System will figure the amount owed. If your order is more than the dollar value of your gift certificate, you will need to pay the difference using a credit card, check or money order. If the price of your order is less than your gift certificate amount, your account will be credited with the unused amount for future use.
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Gift Certificate Policies:
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Gift certificates may be used in whole or in part toward any purchase made at The Mandala Collection.
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If you have money left over, it will stay in your gift certificate account for future purchases.
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Gift certificates are not redeemable for cash.
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Gift certificates must be redeemed within one year of their original issue date.
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Gift certificates cannot be replaced if lost or stolen.
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Neither sales tax nor shipping fees are charged on the purchase of a gift certificate.
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Applicable sales tax and shipping fees are added to the total purchase amount made with a gift certificate.
DIFFICULTIES USING OUR WEB SITE:
We would greatly appreciate you letting us know if you find any dysfunctional links or anything out of the usual. Please email and let us know the exact nature of your problem or difficulty, and we will work to correct it immediately. Thank you in advance. mandala@mandalacollection.com
TERMS OF USE AND PRIVACY:
Please read and agree to our Terms of Use and Privacy Policiesprior to using our site.
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